If you've fallen for a product and are ready to place an order, it's very simple.
Go to the product page, select the desired quantity, and add it to your basket. Please note that a maximum of 5 of the same items can be purchased.
You can view and make changes to your basket by clicking on Modify or Delete. Once you have confirmed your basket, you can place your order either by logging in to your customer account or checking out as a guest.
Carefully check the order details and the delivery address before confirming payment. You will receive an order confirmation email once your order has been confirmed.
If you encounter difficulties placing an order, or if you do not receive an order confirmation email, you can contact us here.

On narscosmetics.eu, we accept the following payment methods:

At Nars, we know how important security is when making online purchases. Your payment is completely secure (SSL certificate).
Please note that your payment will be debited once your order has been dispatched.

To benefit from your offer, it's very simple:

• - Enter your discount code in the “Discount Code” field below the order summary
• - Click OK
• - Your offer and the discount will be displayed directly in the basket summary

Information regarding special offers and discount codes: If you get an error message when entering your code, check that:

• - There are no spaces in your code
• - Lower and uppercase letters have been respected
• - You have not mixed-up O and 0 when entering the code
• - Your order fulfils all conditions mentioned in the legal notices applicable to your code

For information, each discount code:

• - Is only valid once per order and for a limited period
• - Cannot be cumulated with other ongoing offers, apart from any exceptions mentioned in the legal notices
• - Is only valid on certain products (refer to offer exceptions)

We do everything we can to process your order as quickly as possible. Unfortunately, once your order has been confirmed, it cannot be cancelled or modified. If you have changed your mind and no longer want the product ordered, you have 30 days after receipt of your order to return it and request a refund.

Rest assured; we will keep you informed throughout the entire order process. You will receive a tracking link by email as soon as your order has been dispatched.
You can also track your order via your account, under “Orders” or “Track my order”.

You can track your order at any time under the “Order history” section of your account. If you placed your order as a guest, click on “Track my order”.
We do our best to dispatch your order as quickly as possible, however, please note that delivery times can be longer during busy periods.
If your order is being prepared, be patient. It should arrive shortly!
If you encounter difficulties when tracking your order, you can2 contact us here.

If you notice that your order is incomplete or damaged, you can contact us by clicking here.
Have your order number ready to allow our advisors to take the necessary measures.

If you change your mind, you have 30 days after receiving your order to return any items to us.
You can request a refund directly in your customer account under “Order history” or, if you placed an order as a guest, under “Track my order”.
Once you have created your return, carefully wrap your product(s) and insert the return form in your parcel. This will allow our teams to quickly identify your order. You will receive a prepaid label by email allowing you to return your order free of charge.
Please note that products must be new, unused, and in their original packaging to be eligible for a return and refund.

For more information on the legal right of withdrawal and our return policy, you can view our Terms and Conditions of Sale.
For any questions concerning an ongoing return, you can also contact us by clicking here.

You will receive your refund via the original payment method, within 14 days of receipt of your parcel by our warehouses.
During busy periods, refund times may be longer.

Your invoices can be accessed directly on your Nars customer account. You can view them in the “Order history” section. Select the order in question, then click “View order details” and “Download the invoice”.
If you placed your order as a guest, you can access your invoice by clicking on “Track my order”.

To create your Nars account, simply click on “Sign In” on the top-right of the website and enter your email address and password.
For your information, you do not need to create an account to place an order. Once you confirm your basket, you can place your order as a guest, create an account, or, if you already have one, log in.

Don't panic! You can reset your password at any time by clicking on “Sign In” and then “Forgot password?”. Simply enter the email address you used to create your account, then click on VALIDATE.
You will receive a password reset link by email. Click on this link to create a new password and access your account again.
If you don't receive the email, check your junk mail and spam folder.

Nars is committed to protecting your privacy and respecting your confidentiality choices. We strive to build strong, lasting relationships with our customers, based on trust and transparency. Because of this, protecting your personal data is key. In order to exercise your rights to access, restrict processing, request rectification or erasure of or object to the processing of your data, contact us using this form. For more information concerning the collection and processing of personal data, please consult our privacy policy.